Review
Quickchat AI review: the free plan bans business use, and branding costs $299
Six pricing tiers from $0 to $999 — but two specific limits decide which one you actually need.
Best for: Small businesses replacing repetitive support email with an agent trained on their own content.
Free tier · Starter $9/mo See Quickchat AI plans
Quickchat AI builds customer-facing agents trained on your own knowledge base, and it prices them in six tiers — which is four more than most people need to think about. Two limits matter more than the credit counts: the free plan forbids commercial use, and removing Quickchat's own branding from your chat widget starts at $299 a month. Work out where you land on those two before comparing anything else.
Who this is for
- Small businesses answering the same support questions over and over
- Teams who want an agent grounded in their own documentation rather than a generic model
- Anyone replacing a first-line support inbox rather than a whole helpdesk
Pricing
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | Personal, NON-COMMERCIAL use only. 1 user, 50 AI credits/month, 50 knowledge base articles, all integrations |
| Starter | $9 | $90/year. First tier that permits commercial use. 150 credits, 100 articles, advanced models, voice input, auto-refresh URLs |
| Basic | $29 | $290/year. 500 credits, 300 articles. The realistic starting point for a working business agent |
| Essential | $99 | $990/year. 3,000 credits, 500 articles |
| Professional | $299 | $2,990/year. 3 user licences, 9,000 credits, 1,000 articles. First tier that HIDES Quickchat branding |
| Business | $999 | $9,990/year. 10 licences, 30,000 credits, 2,000 articles, API access, conversation export |
| Enterprise | from $0.50 | Minimum 2,000 resolutions/month, custom licences, dedicated account manager, DPA/SLA terms |
Pricing checked September 2026 on the vendor's own page. Prices change — verify before you buy.
What is good, and what is not
Good
- The annual option is a straightforward 17% off — two months free, with no change to what you get. If you are staying a year, take it.
- All integrations are available even on the free tier, so you can wire it into your stack before paying anything.
- Unlimited AI Actions on every plan, including free — the agent can do things outside its stored content rather than only quoting documents.
- $29 a month for 500 credits and 300 knowledge base articles is a genuinely small bill for first-line support cover.
Not so good
- The free plan is explicitly personal and non-commercial. You cannot legitimately trial it on your own business site. — which makes Starter at $9 the real entry price, not $0. Budget from there.
- Hiding Quickchat's branding from your widget starts at Professional — $299 a month. — irrelevant for internal tools; a serious problem if the agent sits on a customer-facing page and you care how it looks.
- Every imported page, file, sitemap entry and Intercom article counts as one article against your quota. — a 300-article limit disappears faster than it sounds once you point it at a documentation site. Count your pages before choosing a tier.
- API access only arrives on the Business plan at $999 a month. — fine if you are using the hosted widget; a hard stop if you planned to build the agent into your own product.
- Six tiers plus a usage-priced Enterprise plan is a lot of structure to hand-parse. — in practice the decision is only Starter, Basic or Professional; the rest are edge cases.
The verdict
For most small businesses the answer is Basic at $29 a month: 500 credits and 300 knowledge base articles covers first-line support without buying seats you do not need. Two things to check before you commit. First, count the pages you intend to import — every page, file and sitemap entry burns one article, so a documentation site can exhaust 300 quickly. Second, decide whether Quickchat's branding on your widget bothers you, because removing it means jumping from $29 to $299. If it does not bother you, this is a cheap way to stop answering the same question forty times a week.
If it is not the right fit
No single product suits everyone. If the drawbacks above rule it out for you, these are where we would look next — including options that earn us nothing:
| Option | From | Better if |
|---|---|---|
| Intercom | — | Teams who want the whole helpdesk — inbox, ticketing and humans — not just an agent |
| Tidio | — | Small shops wanting live chat and a bot in one, with branding removal lower down the price list |
| Chatbase | — | Developers who want an API-first agent without paying a business-tier subscription to reach it |
Questions people ask
Can I use the free plan for my business?
No. Quickchat lists the free tier as personal, non-commercial use. The first plan permitting commercial use is Starter at $9 a month, which is the real entry price.
How do I remove the Quickchat branding?
It is a feature of the Professional plan at $299 a month. Nothing below that tier hides it, so factor that in if the agent will sit on a customer-facing page.
What counts as a knowledge base article?
Each imported page, file, sitemap entry, manually created article or Intercom article counts as one. Point it at a documentation site and a 300-article allowance goes faster than you expect.
Is the annual plan worth it?
It is a flat 17% discount — two months free — with identical features. Worth taking if you are confident about staying a year, otherwise monthly costs you nothing extra to stay flexible.
When do I need API access?
Only if you are building the agent into your own product rather than using the hosted widget. It starts on the Business plan at $999 a month, which is a large jump — check this before you design around it.