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Fireflies.ai review: great at finding what was said, weaker at getting it exactly right
Turns a year of calls into something you can search — $10 a seat a month, with unlimited transcription even on the free plan.
Best for: Teams who lose track of what was agreed across back-to-back meetings.
Free · Pro $10/seat/mo billed yearly See Fireflies.ai plans
Fireflies.ai joins your meetings, records them, transcribes them and writes the summary. Its real strength is search: months of calls become something you can query instead of something you half-remember. Its weakness is precision — if you need the transcript to be exactly right rather than roughly right, read the drawbacks first.
Who this is for
- Teams who want meetings searchable months later rather than transcribed perfectly today
- Anyone who runs back-to-back calls and loses track of what was agreed
- Sales and customer teams who want action items pulled out automatically
Pricing
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | Unlimited transcription, limited AI summaries, 20 AI credits, and 400 minutes of storage for the entire team — not per person. Transcript downloads are blocked. |
| Pro | $10 | $18 billed monthly. Unlimited transcription and AI summaries, 8,000 minutes storage per seat, 20 AI credits, video recording, downloads, unlimited integrations |
| Business | $19 | $29 billed monthly. Unlimited storage, 30 AI credits, multi-language mode, conversation intelligence, team analytics |
| Enterprise | $39 | 50 AI credits, SSO and SCIM, audit logs, HIPAA compliance, private storage, custom data retention |
Pricing checked September 2026 on the vendor's own page. Prices change — verify before you buy.
What is good, and what is not
Good
- Search across every meeting you have ever recorded is the feature people actually keep it for — it turns a year of calls into something you can look things up in.
- Transcription is unlimited even on the free plan, and it works across Zoom, Google Meet, Teams and more in over 100 languages.
- The free tier is enough to decide: you can run real meetings through it before spending anything.
- At $10 per seat a month on the annual plan it is priced below most of the meeting-notes category.
Not so good
- The free plan's 400 minutes of storage covers the whole team, not each person, and transcript downloads are blocked. — enough to evaluate it properly on real calls; Pro at $10 a seat lifts it to 8,000 minutes each.
- Speaker labelling gets unreliable past five or six participants, or with similar voices. — accurate on the one-to-one and small-team calls most people record; a problem on large group calls.
- Accuracy drops with strong accents, crosstalk and background noise. — strong for finding and organising what was said; not the tool to pick if you will quote transcripts verbatim.
- No automatic language detection, and multi-language mode starts on the Business plan. — only relevant to multilingual teams; single-language teams will never notice.
- Recording is capped at 3 hours, video at 720p. — covers almost every meeting; worth knowing before a full-day workshop.
- Pricing is per seat. — at $10 a seat billed yearly it still sits below most of the category, but a ten-person team is paying ten times.
The verdict
If you have ever lost an hour trying to remember what was agreed in a call three weeks ago, the search across every meeting you have recorded is worth $10 a seat on its own — and that is below most of the meeting-notes category. Start on the free plan, which gives you unlimited transcription to test it on real calls, just knowing the 400 minutes of storage is shared across the team and runs down faster than it sounds. Pick it for finding and organising what was said; if you need transcripts exact enough to quote, pair it with a proofread.
If it is not the right fit
No single product suits everyone. If the drawbacks above rule it out for you, these are where we would look next — including options that earn us nothing:
| Option | From | Better if |
|---|---|---|
| Otter.ai | — | Users who want the most established name in the category and a similar free tier |
| tl;dv | — | Teams who care more about video clips and highlights than a full written record |
| Your meeting platform's built-in notes | Often included | Checking what Zoom, Teams or Meet already give you on your current plan before adding a subscription |
Questions people ask
What is the catch with the free plan?
Storage is 400 minutes for the entire team rather than per person, AI summaries are limited, and you cannot download transcripts. Transcription itself is unlimited.
How accurate is it?
Good in clear, small meetings. Accuracy falls with strong accents, crosstalk and noise, and speaker labels become unreliable past five or six participants.
Does it handle meetings in more than one language?
There is no automatic language detection, and multi-language mode is a Business-plan feature at $19 per seat a month billed annually.
Is there a recording length limit?
Yes — 3 hours per recording, and video is captured at 720p.